Privacy policy


Elaisa Energetic Wellness respects the privacy of the visitors to its website, in particular the rights of visitors with regard to the automatic processing of personal data. Due to the full transparency with our clients, we thus formulated and implemented a policy with regard to the processing itself, the purpose thereof as well as the possibilities for the parties involved to exercise their rights in the best possible manner.

Article 1. Legal provisions

  1. Website (hereinafter also “The website”): Elaisa Energetic Wellness,
  2. Party responsible for the processing of personal data: Elaisa Energetic Wellness, situated at Nationaal Parklaan 7, 3650 Dilsen-Stokkem.

Article 2. Access to the website

The access to the website and the use are strictly personal. You will not use this website or the data and information for commercial, political or publicity purposes, or for any commercial offers and in particular not for unsolicited electronic offers.

Article 3. The content of the website

All trademarks, images, texts, comments, illustrations, (animation) plates, video images, sounds, as well as all other technical applications that can be used to let the website function and more in particular, all components that are used on this site, are protected by intellectual property rights.

Every reproduction, repeat, use or adjustment, in any way whatsoever, of everything or just some of it, including the technical applications, are strictly prohibited without written consent of the representative.

If the administrator does not immediately take action against any violation it cannot be seen as implied consent or waiver of legal prosecution.

Article 4. Administration of the website

For the good administration of the website, the administrator may at any time:

  • Suspend, interrupt or limit the access of a certain category of users to the entire or a part of the website.
  • Remove all information that could interrupt the functioning of the website or that is in contradiction with the General Terms and Conditions.
  • Make the website temporarily unavailable in order to be able to perform updates.

Article 5. Liabilities

The administrator is never responsible for the failure, malfunctioning, problems or interruptions in the functioning of the website, which will cause the website or one of its functionalities to become inaccessible.

The manner in which you connect to the website is your own responsibility. You must take all suitable measures to protect your equipment and your data against, among others, virus attacks on the internet. Furthermore, you are responsible for the websites and the data consulted by you on the internet.

The administrator is not responsible for legal procedures instituted against you:

  • Due to the use of the website or services accessible via the internet.
  • Due to the infringement on the requirements of this privacy policy.

The administrator is not responsible for any damages incurred by you, or third parties on your equipment due to your connection with or the use of the website. You will refrain from every action against the administrator as a result of this.
If the administrator becomes involved with a dispute due to your use of this website, he is entitled to recover any damages suffered or to be suffered in the future, from you.

Article 6. The collection of data

Your data is being collected by Elaisa Energetic Wellness and our external processor.

Personal data refers to: all information about identifiable and identified natural person; a natural person that can be identified directly or indirectly is seen as a natural person, for example based on an identifier such as a name, an identification number, location details, and online identifier or one or more elements that are characteristic for the physical, physiological, genetic, psychic, economic, cultural or social identity.

The personal data collected on the website is mainly used by the administrator for maintaining relationships with you and, when applicable, to process your orders.

Article 7. Your rights concerning your data

Anyone has the right to insight and rectification or deletion of his personal data or restriction of processing related to him, as well as the right to object to the processing and the right to data transferability. You may exercise these rights by contacting us via

Every request in this regard must be accompanied by a copy of a valid identity card, which includes your signature and that states the address where you may be contacted.

Within 1 month after submitting the request, you will receive an answer in response to your request. Depending on the complexity of the requests and the number of requests, this term can, when necessary, be extended by 2 months.

Article 8. Processing of personal data

In case of an infringement on any legislation and regulation that the visitor is accused of or for which the authorities require the personal data collected by the administrator, this will be handed over after an explicit and motivated request of the authorities, where after this personal data will no longer fall under the protection of the provisions of this privacy statement.

If certain information is required to get access to certain functions of the website, the responsible party will indicate the compulsory character of this information at the time when the data is requested.

Article 9. Data protection term

The data collected by the administrator of the website is used and kept for the duration specified by law.

Article 10. Cookies

A cookie is a small text file that is placed on the hard drive of your computer when you visit our website. A cookie contains data that recognises you as visitor of our website every time you visit it.

This makes it easy to set up the website according to your settings and to simplify the login process. When you visit our website, a banner will appear that will inform you about the use of cookies. You accept the use thereof by continuing to use our website. Your consent is valid for a period of thirteen months.

We use the following type of cookies on our website:

  • Functional cookies: such as session and login cookies for retaining session and login information.

Article 11. Images and products offered

No rights can be derived from the images belonging to the products offered on the website.

Article 12. Applicable law

These terms and conditions are governed by Belgian law. Only the court of Tongeren has jurisdiction over any disputes about these terms and conditions, unless a legal exception is applicable to this.