COVID-19 UPDATE

Dear Elaisa Gast, The Flemish government decided to tighten up the already strict COVID-19 measures.  From October 29th 2020, wellness and saunas will also have to be closed down.  That is why, with pain in our hearts, we must temporarily close ELAISA until March 1st 2021.

We are monitoring the coronary measures closely and will keep you informed.

Corona measures

Since health and safety are also our priorities, we follow and respect the legal guidelines of the Belgian government and the F.O.D. Public Health.  We follow the COVID-19 measures closely and we always inform you of the latest updates.

Our protocol includes all the legal guidelines to be followed and is drawn up in such a way that we can continue to guarantee the best possible experience for our guests.  We ask you to read this protocol before visiting our Wellness.  Let’s work together on a safe day of relaxation and well-being!

COVID-19 Update

Flemish government decision of 27/11/2020

Dear Elaisa Gast, The Flemish government decided to tighten up the already strict COVID-19 measures.  From October 29th 2020, wellness and saunas will also have to be closed down.  That is why, with pain in our hearts, we must temporarily close ELAISA until March 1st 2021.

We are monitoring the coronary measures closely and will keep you informed.

What will happen to my reservation?

  • Have you made a reservation through our website and already paid?
    You can rebook your booking to another date free of charge. Or we offer you a digital gift voucher of the amount already paid, which is valid for 2 years. This will end up in your inbox via email as an attachment. With this digital gift voucher you will soon be able to make an online booking on our website again. When paying, enter your Gift Voucher Code starting with ‘999’ and then tap the remaining numbers on the Gift Voucher.
  • Have you paid for a booking with an Elaisa gift voucher?
    Then this voucher will be able to be re- used again. After cancellation you can use your gift voucher again and reserve for another time.
  • Have you made a reservation via email or telephone without a deposit?
    Then we will cancel your booking completely.
  • Did you book with a particular voucher?
    Please contact us so that we can provide you with more specific information. Your booking will be automatically canceled. You will still be able to use this after the reopening. The validity period will be further determined.

Do you have any other questions?

Then take a look at our terms and conditions.

Please fill in the contact form on our contact page. Unfortunately our lines are busy at the moment.

What does Elaisa do to offer you a safe sauna experience?

In our entire complex

  • Social distance of 1.5 metres
    We ask everyone to respect a minimum distance of 1.5 meters between each person in order to guarantee everyone’s health.
  • Mouth mask
    Wearing a mouth mask is mandatory throughout the complex with the exception of saunas and swimming pools.  During treatments we ask that all parties involved wear a mouth mask.
  • Disinfection options
    Elaisa has provided sufficient disinfection points with disinfecting hand gel. You can find these stands throughout the wellness area. There are also more than enough sanitary areas where you can wash your hands with soap and water.
  • Safe public areas
    Our hygiene team disinfects carefully the public areas several times a day, paying particular attention to the toilets, lockers, handrails, lifts and door handles.
  • Plenty of space inside and outside
    Elaisa Wellness has a total surface of 7500m². However, we only allow a limited number of guests, which means that we can guarantee about 75 m² of space per couple. This is an area equivalent to the size of an average apartment and sufficient to ensure the necessary distance between guests.
  • Sufficient ventilation through supply of fresh outside air
    Thanks to the very latest technology, Elaisa is able to continuously provide the entire building with sufficient ventilation by supply of fresh outside air.
  • Prohibition of consumption of food and drink
    Offering and consuming drinks and food is prohibited.
  • The Elaisa Team is informed
    The entire Elaisa Team has received a thorough briefing regarding all measures to be taken. They are well informed about what can and cannot be done. They will monitor this closely and hold guests accountable if they do not stick to the agreements.

In our shuttle bus

  • Each bench is separated with transparent foil. This way you can sit together perfectly in pairs (2 people from the same household) and still be safely separated from the other guests.
  • Wearing a mouth mask is mandatory in the shuttle bus.
  • In the shuttle you will find a map with the layout of our reception area.
  • The shuttle bus is well ventilated and the handles are disinfected.
  • Our drivers wear gloves and a mouth masks.

At the reception

  • We provide plexi screens at the check-in desk to guarantee your safety and that of our employees.
  • Obligation to register : mandatory indication of e-mail address or telephone number in the framework of the legal contact tracing measure. Guests who refuse to do so will be refused access to the Wellness on arrival. The contact details will only be used for the purposes of the fight against COVID-19, and they will be destroyed after 14 calendar days.
  • Wearing the mouth mask is mandatory at the reception.
  • We ask you to respect the social distance of 1.5 meters if you do not belong to the same bubble.
  • In our large reception area we allow a maximum of 20 guests at a time to check in.

In our wellness

  • Safe showers
    Elaisa adds standard hydrogen peroxide (oxygen water) to the tap water.
  • Safe swimming pool water
    We are the only public sauna in the Benelux that disinfects its baths with hydrogen peroxide. The stabilized hydrogen peroxide dissolve in oxygen and water! The corona virus can therefore not be passed on through the pool water.•
    We are a pioneer in this field and are therefore under public health control to carefully guide this unique project by. On a regular basis an external laboratory takes samples and analyzes our swimming pool water.
  • Safe saunas
    A maximum number of people is allowed in each sauna. The cabin is thoroughly cleaned and disinfected daily.
    The available places where you can sit will be clearly marked. Our saunas have a temperature of approximately 70° C.
  • Whirlpool, steam room and hammam
    Our steam room and hammam are closed.  An Ottoman Hammam treatment can only be booked privately. It is still possible to use the whirlpool, by reservation and with max. 2 persons of the same bubble.
  • Maximum persons per room
    In all our relaxation areas, swimming pools, saunas and arrangements, we respect the social distance rule of 1.5 metres in proportion to the available square meters, with a maximum of 40 people being allowed inside and in the same area.

During our treatments

  • The masseur or masseuse will wear a mouth mask as prescribed by the Belgian government.

In our restaurant

Our restaurant is closed for the time being.
  • Our restaurant maintains the highest standards of safety and hygiene. We always apply all the rules that Vlarem II imposes on us.
  • Our employees wear a mouth mask and wash and disinfect their hands continuously as prescribed by the Belgian government.
  • The waiter will kindly assign you a table upon entering the restaurant. You do not have to reserve a table in advance.
  • When entering the restaurant we ask guests to disinfect their hands with disinfectant hand gels that are present on the spot.
  • The legally required mention of e-mail address or telephone number is guaranteed as this has already been done through the registration process at the reception.
  • The tables are carefully spaced with the correct dimensions to guarantee a 1.5 meter distance.
  • Only table seats are permitted for a maximum of four people per table. An exception is a household of the same bubble, regardless of the size of that household. They may share a table with more than four people.
  • Each person must sit at their own table and when sitting down, the mouth mask may be removed. When travelling within the restaurant, it is mandatory to wear a mouth mask.
  • After each previous visit, each table is thoroughly disinfected.
  • The menu can be consulted via a disposable placemat, as menus are currently not allowed.
  • The sale of alcoholic beverages is forbidden from 8 pm until 5 am. Our staff will not accept alcoholic beverage orders from 8pm onwards.
    Booking in advance is mandatory.

What does Elaisa expect from you?

  • Booking in advance is required.
    Elaisa Wellness has a total surface of 7500m². Yet we only allow a limited number of guests. This is the only way we can guarantee social distancing for every guest and offer an ultimate relaxing experience, more than necessary in this day and age.
  • Take your arrival and departure time into account.
    In contrast to most other sauna complexes, we do not work with time slots. This means that you can enjoy a whole day with us, if you book a day entrance.
    In order to be able to offer as many people as possible a nice day and not to receive too many people at the reception, we ask you to pay attention to the times you have specified to arrive and depart.
  • We request that you stay at home if you are ill.
    Are you experiencing symptoms of a possible corona infection? Then we ask you not to visit Elaisa.
    Did you get sick just before your visit? Then we will postpone your booking to a later date.
  • Each guest will be screened by means of an infrared thermometer.
    In order to provide a safe environment for all our guests and staff members, the temperature of each guest will be taken at check-in. If it exceeds 38 ° C, the guest will be kindly requested to go home. In this case, the booking will be postponed to a later date. Likewise, our staff will be checked in the same way every day.
  • Only pay with the bank card.
    By paying with a bank card, you reduce contact and lower the risk of infection. After each payment, our bancontact device is disinfected by our receptionists. Gift certificates will of course also be accepted.
  • Follow the standard corona measures yourself.
    Give every guest a nice day of wellness and adhere to the rules imposed by the National Security Council and the Consultation Committee. Respect the social distance of 1.5 meter. Don’t shake hands or hug people from outside of your bubble. Sneeze into your elbow, if necessary, etc …

Elaisa offers transparency!

Some useful and informative documents

We are happy to support all of the above by giving you as a visitor access to the analyzes, studies and letters.

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